Our fee model — why this is fair
AuditFreight charges on identified findings — the billing discrepancies our system documents in your invoice against your contract. You see the findings count and total amount before you pay. You only pay after reviewing what we found.
The fee covers the analytical work performed: cross-referencing every charge against your contracted rates, validating accessorial fees, flagging duplicates, and generating clause-cited dispute letters. This work has value regardless of whether your carrier ultimately agrees — just as a lawyer's fee is owed for drafting a letter, not for winning a case.
Free if we find nothing
If the audit identifies zero billing discrepancies, no fee is owed. The audit is completely free. This is the only scenario where no payment is required.
Eligible refund scenarios
A full refund will be issued if:
- Duplicate billing — you were charged twice for the same audit session (same documents, same date).
- Technical failure — our system failed to deliver an audit report after payment was collected.
- Document processing error — your documents were correctly formatted but our system was unable to process them and returned no output.
To request a refund under any of these scenarios, email hello@audit-freight.com with your Audit ID and a description of the issue. We aim to respond within 1 business day.
Non-refundable scenarios
The audit fee is non-refundable once findings have been delivered, in the following cases:
- Your carrier disputes the findings or declines to issue a credit.
- You decide not to submit a dispute to your carrier.
- The carrier takes longer than expected to resolve the dispute.
- You receive a partial credit from the carrier (less than the identified findings total).
- You change your mind after reviewing the findings.
These outcomes are outside AuditFreight's control. The audit work — and therefore the fee — is complete upon delivery of findings.
$2 processing fee
The $2 processing fee charged to Starter accounts after 2 consecutive clean audits in a calendar month is non-refundable. It covers AI compute costs regardless of outcome.
Contact
Questions about a charge? Email hello@audit-freight.com with your Audit ID. We respond within 1 business day.