1. The Service
AuditFreight provides AI-powered analysis of freight invoices against carrier contracts, identifying potential billing discrepancies ("Findings"). Findings are provided as a basis for Client to initiate carrier disputes. AuditFreight does not guarantee that carriers will accept disputes or issue credits. The audit report and dispute letters remain the property of AuditFreight until all fees owed under this Agreement are paid in full.
2. Fees — Based on Identified Findings
AuditFreight charges a fee on the total identified findings amount — the sum of all billing discrepancies identified in your audit report, regardless of whether you pursue carrier disputes or whether those disputes succeed:
- Starter: 20% of identified findings total
- Growth: 15% of identified findings total
- Enterprise: 8% per audit
"Identified findings" means the aggregate dollar amount of all billing discrepancies flagged in your AuditFreight audit report, as displayed in the findings summary at the time of TOS acceptance. This fee is owed upon acceptance of these Terms and is not contingent on carrier dispute outcomes, carrier credits, or any subsequent action by Client. The audit fee is earned upon delivery of findings and is non-refundable regardless of carrier response or dispute outcome.
"Zero findings": if the audit identifies no billing discrepancies, no fee is owed.
"Processing fee": Starter plan accounts that run 2 or more consecutive clean-result audits in a calendar month may be asked to either re-verify their email (free) or pay a flat $2 USD processing fee before running additional audits that month. This fee is non-refundable.
3. Payment Terms
Payment is due at the time of audit confirmation. Pending bank transfers not settled within 14 days of transfer instruction date accrue interest at 1.5% per month (18% per annum), compounding monthly. AuditFreight reserves the right to withhold audit results for Clients with outstanding payments older than 30 days.
For Indian clients: Razorpay (card, UPI, netbanking). For international clients: Paddle or ACH/wire transfer — instructions provided at time of audit. Currency conversion costs are borne by Client.
4. No Self-Reporting Required
Because fees are based on identified findings rather than recovery, Client has no obligation to report carrier credits or dispute outcomes to AuditFreight for fee calculation purposes.
5. Chargebacks & Payment Disputes
By accepting these Terms, Client expressly acknowledges that the fee arises from a service rendered — the delivery of audit findings — and not from a product purchase. Client agrees not to initiate a chargeback or payment reversal except in the case of (a) proven duplicate billing for the same audit session, or (b) the audit identified zero findings.
AuditFreight records the following evidence at TOS acceptance: (i) email address and browser fingerprint; (ii) timestamped findings snapshot; (iii) the explicit checkbox acceptance of this Agreement; (iv) the unique Audit ID tied to this session. Initiating an improper chargeback is a material breach of this Agreement and may result in a 2× penalty, service termination, and recovery of all legal costs.
6. Prohibited Conduct
Client may not: (a) resell or sublicense AuditFreight reports; (b) use Findings to train competing AI models; (c) upload fabricated documents; (d) accept Terms with no intent to pay; (e) use services for any unlawful purpose.
7. Document Processing & Privacy
Uploaded freight invoices and carrier contracts are processed in-memory only within Cloudflare's serverless infrastructure. Documents are never written to persistent storage, disk, or database. Documents cease to exist the moment the audit Worker completes processing. See our Privacy Policy for full details.
8. Your Documents
Client retains all rights to uploaded documents. By uploading, Client grants AuditFreight a limited, non-exclusive licence to process documents solely for the purpose of delivering the audit service. AuditFreight does not use Client documents to train AI models.
9. Limitation of Liability
AuditFreight is not liable for carrier decisions, dispute outcomes, or any indirect, consequential, or incidental damages. AuditFreight's total liability under this Agreement is limited to fees paid by Client in the 12 months preceding the claim. AuditFreight makes no warranty that Findings are exhaustive or free of error.
10. Governing Law & Dispute Resolution
This Agreement is governed by the laws of India. Disputes shall first be attempted through good-faith negotiation for 30 days. If unresolved, disputes shall be submitted to binding arbitration under the Arbitration and Conciliation Act, 1996 (India), with seat of arbitration in Bengaluru, Karnataka, in English. For Clients based outside India: you consent to Indian jurisdiction and agree that Indian law governs this Agreement.
11. Entire Agreement & Amendments
This Agreement constitutes the entire agreement between the parties. AuditFreight may update these Terms with 14 days' notice via email or website posting. Continued use after the effective date constitutes acceptance.